Amarillo put a lot of effort — and money — into modernizing and streamlining its emergency services response center.

City officials touted it as more efficient and customer-friendly. The city remodeled and outfitted an existing downtown office complex and then launched the center that combines police, fire and medical services calls.

Then the city’s interim city manager, Terry Childers, placed a call to the center the other day to report a stolen brief case from the hotel where he was staying after returning to Amarillo on a flight from Dallas. The dispatcher responded according to a set protocol that requires her to ask a set of questions. Childers became agitated and told the dispatcher that she didn’t “know who she is dealing with”; he made that assertion even after introducing himself to the dispatcher as the city manager, which the dispatcher seemed to understand clearly.

The city has initiated some changes in the dispatch center operations. It now assigns police officers and firefighters to help oversee phone center operations. It’s no longer a civilian-only operation.

This is all fine.

But I’m wondering: Was there a serious concern among the community about response times? Has the problem — if one existed — been festering since the call center opened? Or are these changes the result of a single phone call by one highly placed individual?

I’ve listened to the audio recording of Childers’ phone call. To my ears, it sounded as though the dispatcher acted with cool professionalism. I understand that the police did arrive in a timely fashion, although I’m not sure that the cops “shut down” the hotel to search for Childers’ missing brief case, as Childers had demanded.

I hope for all the world that we aren’t witnessing an abuse of authority.

Perhaps the city should conduct a thorough public airing of the complaints and concerns that allegedly have arisen from the new dispatch center. Is there a record of gripes from citizens? If there is, do those complaints rise to a level that compels a change in the way the city responds to these emergencies?

Let’s hear it. All of it.