Tag Archives: 911 call center

Issue of race creeps into 911 discussion

demerson

An ugly element might be seeping into the Amarillo community discussion over the interim city manager’s handling of a 911 telephone call.

I pray it doesn’t go any further. I also hope the community is prepared to deal with it head-on if it reaches a full boil.

The element is race.

Terry Childers’ phone call on Feb. 14 to the city’s 911 dispatch center has become the source of plenty of talk around town. He didn’t handle himself well when he called the center after misplacing his briefcase at a local hotel. He became agitated with the dispatcher. He wanted to shut down the hotel to search for the missing item.

In short, Childers seemed to blow a fuse. Over a briefcase!

He has apologized to the call center staff. He’s expressed “regret” in a public statement at a City Council meeting. He has vowed it won’t happen again.

Some of the social media chatter — and criticism — about the incident has included some derogatory language.

Childers is African-American.

The potentially troubling element might have revealed itself this week when two city councilmen — one white and one black — offered differing perspectives on whether race has become a talking point.

Councilman Elisha Demerson told Panhandle PBS’s Karen Welch that some of the comments have been racial in nature. Demerson is African-American. He said he’s heard of critics using the “n-word” when referring to Childers.

Watch the “Live Here” segment here.

http://www.panhandlepbs.org/panhandle-local/live-here/

Councilman Brian Eades, who’s white, said he hasn’t heard it. He hasn’t heard about it, either.

Who’s hearing it correctly?

It’s quite clear that people of different racial backgrounds hear things differently. I am not going to presume to know whether one man is correct and the other is wrong.

I’ll offer this personal note: I had heard about the alleged racist remarks, although I personally haven’t heard them directly with my own ears or read them with my own eyes.

Does that mean the racially tinged comments are not out there? Hardly.

The community discussion about the interim city manager’s conduct regarding a botched telephone exchange with emergency dispatchers is worthwhile and should be constructive.

But oh, man, it must not become poisoned by what one elected city official has said he has heard.

However, if it does …

 

Expression of ‘regret’ is good enough, Mr. Manager

childers

Amarillo Mayor Paul Harpole said it quite well last night.

Interim City Manager Terry Childers’ expression of “regret” over the way he handled a 911 call is sufficient. It’s time to “move on,” Harpole said.

Public weighs in

For those who might not know what happened, here it is:

Childers called the Amarillo emergency call center to report a “stolen” briefcase. He became agitated when the dispatcher — acting in accordance with established protocol — began asking a series of questions. Childers wanted the cops to arrive at the hotel. He threatened to “shut down” the hotel and search for the briefcase.

He also bullied the dispatcher, telling her she didn’t know who she was “dealing with.” Actually, she knew that Childers is the city manager, as he told her so when he placed the call.

Well, Childers ended up misplacing the briefcase. It was recovered. Childers said the tone he used with the dispatcher “was not consistent” with the standards he sets for himself and those who work at City Hall.

The recording of at least three phone calls, though, went viral through the city, prompting a lot of questions about the way Childers treats other public employees.

This has been an embarrassment for the city.

I have commented on this matter in this forum, but I am more than willing now to move on, as the mayor has suggested.

The city made some changes effective immediately at the call center as a result of the call. I am not going to comment on whether the changes are justified. I only wish that the city emergency services hierarchy had let it be known before now about alleged problems with the call center operation.

As for the interim manager and his relationship with the folks who hired him — the five men who serve on the City Council — let’s hope they work this out among themselves. They do, after all, work for the rest of us.

Let us also hope that the city proceeds with all deliberate speed in finding a permanent manager.

Now, Mr. Manager, get back to work.

 

City poised to become a joke target

911-emergency-service

I’m beginning to see the first hint of a ridicule campaign developing as it relates to Amarillo’s interim city manager.

It’s showing up in social media gags about ridiculously trivial “emergencies” becoming reasons to call 911.

Lost your car keys? Quick! Call the emergency response center.

A neighbor’s dog pooped on your yard? Hey, call 911 and demand the cops to get there in a hurry to arrest Rover.

This one actually was posted on a Facebook news feed. Someone lost his “phone voice” twice in one day. The person considered calling 911 “the second time. But we’re back in business now.”

Terry Childers’ call to the Amarillo 911 center over a misplaced briefcase is the stuff of ridicule. It might take some time — if ever, given the plethora of social media outlets — for this mini-tempest to wither away. He got the dispatcher on the phone and demanded multiple police officers arrive at the hotel where stayed; he demanded to speak to a supervisor; he wanted the hotel shut down and searched; he told the dispatcher she didn’t “know who she is dealing with.”

Why the hyperventilating? Over a briefcase!

Yeah, I can hear the joke machine getting cranked up at this moment.

Here’s how the interim city manager can put this thing to rest for as long as on the job at City Hall: Issue a public mea culpa, say he overreacted to what turned out to be the clumsy misplacement of an item.

It likely won’t happen. I don’t know Childers, but my strong hunch is that he’s a proud man, a strong executive — whose pride and administrative strength probably don’t allow him to say he’s sorry.

I’d bet real American money, though, that the jokes around town are going to mount.

 

Amarillo City Hall intrigue ought to end

Councilmen_2015

Amarillo City Hall has become a source of melodrama and intrigue.

This isn’t how government is supposed to work.

Three men got elected in 2015 to the Amarillo City Council. They promised “change.” It came, all right.

The city attorney quit. The assistant city manager retired. Then the city manager quit. All the while other key positions remained unfilled.

Then the city hired an interim city manager. He shuffled duties around. He reorganized the City Hall bureaucracy, getting high praise from those who report to the manager.

The City Council yanked economic development duties from a non-profit agency and handed them to City Hall operators, again at the recommendation of the new interim manager.

Now the new guy has gotten entangled in a controversy over how the city 911 emergency call center works. His briefcase got misplaced and he placed a call to the center and made some stern demands of the dispatcher who answered his call.

Then more change came about, this time at the call center.

I’m watching this drama — right along with the rest of the city’s residents — from the proverbial peanut gallery. I get that change often can be a good thing. I also get that change isn’t necessarily achieved for the better. Sometimes change for the sake of it takes over and confusion reigns.

To be candid, City Hall ought to be a place that runs with cool efficiency. That’s what the governing council — the folks who are responsible ultimately for how the city works — keeps promising for us.

They vowed to bring about change. They didn’t tell us about the chaos.

Or the intrigue.

How about getting a grip on things at City Hall?