It’s been more than two weeks since I sent United Airlines a note complaining about a nightmarish travel experience.

I’m still waiting for a response.

http://www.johnkanelis.com/2013/06/travel-nightmare-continues.html

I don’t believe I’m making an unreasonable request. I want some kind of compensation for ground crew incompetence and mechanical failure that made me miss two connections to my vacation destination on June 6. The delays put me on the ground at my destination nearly 24 hours after my planned arrival. I’m seeking either a refund or a travel voucher. Is that too much to ask?

The most frustrating thing about this wait is the difficulty in being able to speak to a human being at the airline. These automated systems drive me crazy. Whenever I seek to speak to an “agent,” I keep getting asked more robo-questions, as if the system doesn’t hear me ask to speak to a living human being. After a particularly lengthy journey through the automated system recently, I finally did talk to an agent who – of course – had no specific information regarding my complaint.

The good news? She told me the email responses I received regarding my complaints means the airline’s “system” has them in its data base. She promised I’ll hear – eventually – from the airline.

I’ll keep you posted.