Tag Archives: Deptartment of Veterans Affairs

VA: A federal agency that actually works

I come before you today to sing the praises of a federal government agency that actually delivers for the people it is intended to serve.

Yes, I realize such praise is highly unlikely on this day when much of the federal government has shut down because of crappy political posturing in our nation’s capital. I have to get this opinion off my chest.

I ventured to the Thomas E. Creek Veterans Affairs Health Care System in Amarillo this morning for a minor — and routine — dermatological procedure. The note I received the other day asked me to report 30 minutes early to ensure that the staff at the VA hospital could stay on time. I figured that was a good call, given that my appointment was in the late morning and it likely would be backed up no matter how early everyone got there.

So, I reported 30 minutes early. My appointment was at 11 a.m. At precisely 11, the nurse practitioner called my name and I went back to the room where she would perform the procedure. We exchanged a few pleasantries; the NP told me she recognized my name from my previous life as a newspaper columnist and offered a nice word about the work I did back then.

She asked about my military service. We talked some more as she filled out some paperwork. She cut the small lesion off my leg, told me what to take to ease the discomfort and said she’d have the results back from the lab in a few days.

I walked out the door at 11:25 a.m.

This event deserves mention today because the federal government gets pilloried almost every minute of every waking hour by those who have a bone to pick with some agency. The VA hospital in Amarillo is known throughout the Texas Panhandle — although I’m certain not unanimously — as an agency that performs beautifully.

The feds at every level — from the White House and Capitol Hill on down — are getting scorn heaped on them because of the shutdown of many key agencies. I would hate to be a tourist today who was hoping to spend a day at one of our national parks.

I’ve only been a VA patient for a few weeks. I enrolled in late spring; indeed, that process took less than 45 minutes from the moment I walked into the lobby to get it started. Thus, my experience with the VA has been fairly limited. I enjoy good health now and hope to sustain it well into my much older age, which should augur well for future appointments with the Department of Veterans Affairs medical establishment.

So, on this day when no one can predict when much of the federal government will work again — if ever — for the people who pay the freight, I want to hand out a bouquet to one agency that’s working just fine.

This veteran appreciates it.