Tag Archives: customer service

I am not going to take it any longer!

We’ve all had this experience.

You walk into a dining establishment. You place your order. The individual who takes it from you is scowling. He or she would rather be doing anything else other than doing business with you. You pay for your meal. The individual who takes your money then declines to say “thank you,” let alone “thank you for your business.”

You pick up your order and leave. You get into your car to drive away and then you get angry over the so-called “service” you just received.

I didn’t have far to drive home. However, by the time I pulled into my driveway just about a mile or so from the dining establishment that had just taken my money I was, to say the least, really steamed.

This happened to me the other day in Princeton. I went to a fast-food joint to pick up a quickie meal for my wife and me. The young woman at the counter needed a crash course in customer relations.

I looked at my receipt when I got home and saw a website address I could look up to file a “customer satisfaction survey.” Suffice to say that this “customer” was far from “satisfied.”

I got to the question about the friendliness of the staff. I scored them “extremely dissatisfied.” Then I got to the part of the survey where I could explain my dissatisfaction. I let ’em have it. With both barrels!

I felt like sharing this with you just as a cautionary tale and a word to the wise. These businesses that employ individuals who don’t have the common courtesy to smile — even if it’s a fake smile — and welcome you do not deserve our business.

Maybe the individual got into a fight with a loved one; maybe she had a headache; perhaps she scored poorly on an exam at school. None of it matters, man! In other words, I don’t give a rip what your problems are. You are on the clock for one purpose only, which is to ensure that your customers’ experience is a pleasant one.

I told the business establishment that I do not expect to be greeted with “Ruffles and Flourishes” when I walk in. I do expect to be treated like the valuable customer I am.

This is my way of saying that I ain’t gonna take it any longer.

Now … a good word

I’ve been bitching up a storm lately about this and that.

I now want to say something good — are you ready? — about an insurance company and an auto-body repair shop.

My wife and I pay a hefty sum each month for motor vehicle insurance. This week I learned that it’s a good thing to have, even if we grit our teeth while paying the monthly premium.

On March 27, someone sideswiped our big ol’ 2011 Dodge Ram pickup as it was parked. It got scuffed on the right side. I filed a claim with my State Farm Insurance agent immediately.

What happened next is quite stunning.

The agency filed my claim as an “uninsured motorist” claim, given that I didn’t have the name of the person who dinged my truck; that category of claim knocked my deductible down to $250. I took the truck to the adjuster four days later. The adjuster looked it over and settled on an estimate of $1,444 to repair the damage.

We got a check two days after that.

Meanwhile, I called a local body shop, then took the truck in for the guy to examine it. He said it would take “maybe a week” to get the truck repaired. I had the money in hand.

The insurance company then arranged for a car for my wife and me to drive while the truck was being repaired. The company paid for the rental.

We delivered the truck this past Wednesday to the body shop. Tuesday, my cell phone rang and Jason at Soncy Road Body Shop told me the truck was ready to be picked up.

We got the truck, paid for the repair with the insurance check and drove it home.

Oh, and as a courtesy, the body shop washed the truck and detailed the interior to such a degree I am now afraid to take it anywhere for fear of getting it dirty all over again.

We complain about insurance companies. Sometimes they deserve it. This time, a particular agency in Amarillo — along with a local auto-repair shop — deserve pats on the back.