How’s it working at the communications center?

AECC

Terry Childers arrived in Amarillo from Oklahoma City to become the interim city manager and then got into a bit of a tussle with the city’s emergency communications center.

He misplaced his briefcase at a local hotel where he was staying, assumed it might have been stolen, placed a 9-1-1 call to the center and then got into a beef with the dispatcher … who in my humble view was doing her job as she was trained to do.

That wasn’t good enough for Childers. His briefcase was recovered.

But the city manager made quite a stink about it until it was found. He wanted the hotel shut down; he wanted the cops to arrive immediately; he wanted to find that briefcase — dammit! — because it had important documents.

Well, after he settled down and cooled off, Childers ended up apologizing for the manner in which he acted. He also enacted some changes in the call center.

There apparently had been complaints about the procedures enacted when the city consolidated its emergency dispatch services into the new communications center. Wait times were too long, allegedly.

The changes involved putting police and fire supervisors on duty inside the call center to enable them to monitor more closely the response to the calls that came in.

My curiosity is nagging me just a bit.

How’s the new system working? Are there still gripes about it? Has the closer monitoring alleviated the problems? Has it been fixed?

With all the attention paid to the dust-up when it occurred, it might be time for the city to provide an update on how the emergency communications center is doing its job.

Isn’t that a form of transparency?