This is no surprise at all, but I’ll share it with you anyway.
I’ve found one of the more ethical businessmen anywhere. I won’t give you his name, because I don’t know it.
This fellow could have charged me an arm and both legs — or maybe both arms and a leg — for a piece of plumbing equipment I sought. He didn’t. Instead, he chose to refer to me to someone who would give it to me — for free!
Here’s how it went.
I was looking for a replacement faucet nozzle for my kitchen sink. I walked into a plumbing parts store on 15th Avenue here in Amarillo. I greeted the sales rep at the counter.
“How can I help you?” he asked. I told him what I needed. “I’ll see if I have one in stock,” he said. He looked. He didn’t have one. He looked up the part in a catalog.
“It says here it’ll cost $86 . . . but you don’t need or want to pay that much,” he said. “Tell you what I’ll do. I’ll get you the name and number of the manufacturer. You can call ’em and see if they’ll replace it for you under warranty,” he said.
He gave me the number. I called it. I spoke to a nice lady on the other end who took down my information and then informed me that, by golly, I could replace it or free.
We finished our business over the phone. I hung up and thanked the gentleman for his service, his patience and for saving me 80-plus bucks.
It struck me that he could have told me anything. He could have just asked me to order the part, pay him the money and then wait for it to arrive.
He didn’t.
What he did was guarantee that when I need another plumbing fixture, I’m going to return to this fellow’s store.
I’m fond of saying when things go my way that “I must be living right.”
Yesterday, that was certainly the case.
I know this store from when I lived in Amarillo. Consistently honest, helpful, and ethical. I gladly gave them a number of satisfying transactions.