{"id":62,"date":"2013-06-20T15:20:00","date_gmt":"2013-06-20T15:20:00","guid":{"rendered":"http:\/\/highplainsblogger.wordpress.com\/2013\/06\/20\/still-waiting-to-resolve-complaint"},"modified":"2013-06-20T15:20:00","modified_gmt":"2013-06-20T15:20:00","slug":"still-waiting-to-resolve-complaint","status":"publish","type":"post","link":"https:\/\/highplainsblogger.com\/?p=62","title":{"rendered":"Still waiting to resolve complaint"},"content":{"rendered":"\n<div class=\"twitter-share\"><a href=\"https:\/\/twitter.com\/intent\/tweet?via=jkanelis\" class=\"twitter-share-button\">Tweet<\/a><\/div>\n<p>It\u2019s been more than two weeks since I sent United Airlines a note complaining about a nightmarish travel experience.<\/p>\n<p>I\u2019m still waiting for a response.<\/p>\n<p><a title=\"http:\/\/www.johnkanelis.com\/2013\/06\/travel-nightmare-continues.html\" href=\"http:\/\/www.johnkanelis.com\/2013\/06\/travel-nightmare-continues.html\">http:\/\/www.johnkanelis.com\/2013\/06\/travel-nightmare-continues.html<\/a><\/p>\n<p>I don\u2019t believe I\u2019m making an unreasonable request. I want some kind of compensation for ground crew incompetence and mechanical failure that made me miss two connections to my vacation destination on June 6. The delays put me on the ground at my destination nearly 24 hours after my planned arrival. I\u2019m seeking either a refund or a travel voucher. Is that too much to ask?<\/p>\n<p>The most frustrating thing about this wait is the difficulty in being able to speak to a human being at the airline. These automated systems drive me crazy. Whenever I seek to speak to an \u201cagent,\u201d I keep getting asked more robo-questions, as if the system doesn\u2019t hear me ask to speak to a living human being. After a particularly lengthy journey through the automated system recently, I finally did talk to an agent who \u2013 of course \u2013 had no specific information regarding my complaint.<\/p>\n<p>The good news? She told me the email responses I received regarding my complaints means the airline\u2019s \u201csystem\u201d has them in its data base. She promised I\u2019ll hear \u2013 eventually \u2013 from the airline.<\/p>\n<p>I\u2019ll keep you posted.<\/p>\n\n<div class=\"twitter-share\"><a href=\"https:\/\/twitter.com\/intent\/tweet?via=jkanelis\" class=\"twitter-share-button\">Tweet<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s been more than two weeks since I sent United Airlines a note complaining about a nightmarish travel experience. I\u2019m still waiting for a response. http:\/\/www.johnkanelis.com\/2013\/06\/travel-nightmare-continues.html I don\u2019t believe I\u2019m making an unreasonable request. I want some kind of compensation for ground crew incompetence and mechanical failure that made me miss two connections to my &hellip; <a href=\"https:\/\/highplainsblogger.com\/?p=62\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Still waiting to resolve complaint<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-62","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=62"}],"version-history":[{"count":0,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts\/62\/revisions"}],"wp:attachment":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=62"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=62"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}