{"id":4291,"date":"2013-12-22T22:01:34","date_gmt":"2013-12-22T22:01:34","guid":{"rendered":"http:\/\/highplainsblogger.wordpress.com\/?p=4291"},"modified":"2013-12-22T22:01:34","modified_gmt":"2013-12-22T22:01:34","slug":"trying-to-understand-human-behavior","status":"publish","type":"post","link":"https:\/\/highplainsblogger.com\/?p=4291","title":{"rendered":"Trying to understand human behavior"},"content":{"rendered":"\n
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I’ll admit readily to a lot of things that surpass my understanding.<\/p>\n

A tale I heard today just might take the cake.<\/p>\n

I purchased this fancy new cell phone a few weeks ago. It’s been giving me fits. The battery wouldn’t hold a charge; I took it in twice. The second time I visited the AT&T store up the street from my home, the young man replaced it with a new device, identical to the one I had.<\/p>\n

Then the second phone began locking up on me. I would run a function on the phone and the touch screen would become non-responsive. I took the phone in twice more to seek some advice and counsel. I got it and went about my business.<\/p>\n

Today it did it again. This time, though, I couldn’t get it unstuck.<\/p>\n

I went back to the AT&T store. I was a bit steamed, but not overly so. The young man greeted me at the door with “Hi there, how are you doing?” “Not very well,” I snapped. I then explained to him what was happening with my phone and he directed me to a colleague who he described as “expert on Windows phones.”<\/p>\n

“Oh, you mean, Kevin?” I said. I became acquainted with the expert during a previous visit.<\/p>\n

But as I told the young man who greeted me about my troubles, I apologized for being so snarky and rude.<\/p>\n

His response? “Oh, don’t worry about it. You’re just fine.”<\/p>\n

Here is where I got a lesson in human behavior that totally baffles me.<\/p>\n

“I’ve been slapped, kicked, called every dirty name there is, even been spit on — at least five times” by angry customers, the young man said.<\/p>\n

“Spit on? You mean in the face<\/em>?” I asked, incredulously. “Yep, right in the face,” he said.<\/p>\n

He then told me about an individual who shoved him into a wall because he couldn’t acquire a certain device he was seeking. “Was this at Christmas time?” I asked, only half-joking. “Yes it was,” he said.<\/p>\n

Well, Kevin came over eventually, talked me through my problem and then helped me phone the manufacturer’s warranty office. I got a live person after just two electronic prompts. I told the young lady of my problem — and they’re shipping me a new phone, which I’ll get in a day or two.<\/p>\n

And to think I thought I was being rude. I’m not sure I even know the meaning of the word after what I heard this afternoon.<\/p>\n

Bless all those retail sales staffers who endure that kind of abuse.<\/p>\n\n

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I’ll admit readily to a lot of things that surpass my understanding. A tale I heard today just might take the cake. I purchased this fancy new cell phone a few weeks ago. It’s been giving me fits. The battery wouldn’t hold a charge; I took it in twice. The second time I visited the … Continue reading Trying to understand human behavior<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[491,898],"class_list":["post-4291","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-att","tag-cell-phones"],"_links":{"self":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts\/4291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4291"}],"version-history":[{"count":0,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts\/4291\/revisions"}],"wp:attachment":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}