{"id":16374,"date":"2016-08-08T19:53:42","date_gmt":"2016-08-08T19:53:42","guid":{"rendered":"https:\/\/highplainsblogger.com\/?p=16374"},"modified":"2016-08-08T19:53:42","modified_gmt":"2016-08-08T19:53:42","slug":"hows-it-working-at-the-communications-center","status":"publish","type":"post","link":"https:\/\/highplainsblogger.com\/?p=16374","title":{"rendered":"How’s it working at the communications center?"},"content":{"rendered":"\n
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Terry Childers arrived in Amarillo from Oklahoma City to become the interim city manager and then got into a bit of a tussle with the city’s emergency communications center.<\/p>\n

He misplaced his briefcase at a local hotel where he was staying, assumed it might have been stolen, placed a 9-1-1 call to the center and then got into a beef with the dispatcher … who in my humble view was doing her job as she was trained to do.<\/p>\n

That wasn’t good enough for Childers. His briefcase was recovered.<\/p>\n

But the city manager made quite a stink about it until it was found. He wanted the hotel shut down; he wanted the cops to arrive immediately; he wanted to find that briefcase — dammit!<\/em> — because it had important documents.<\/p>\n

Well, after he settled down and cooled off, Childers ended up apologizing for the manner in which he acted. He also enacted some changes in the call center.<\/p>\n

There apparently had been complaints about the procedures enacted when the city consolidated its emergency dispatch services into the new communications center. Wait times were too long, allegedly.<\/p>\n

The changes involved putting police and fire supervisors on duty inside the call center to enable them to monitor more closely the response to the calls that came in.<\/p>\n

My curiosity is nagging\u00a0me just a bit.<\/p>\n

How’s the new system working? Are there still gripes about it? Has the closer monitoring alleviated the problems? Has it been fixed?<\/p>\n

With all the attention paid to the dust-up when it occurred, it might be time for the city to provide an update on how the emergency communications center is doing its job.<\/p>\n

Isn’t that a form of transparency?<\/p>\n\n

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Terry Childers arrived in Amarillo from Oklahoma City to become the interim city manager and then got into a bit of a tussle with the city’s emergency communications center. He misplaced his briefcase at a local hotel where he was staying, assumed it might have been stolen, placed a 9-1-1 call to the center and … Continue reading How’s it working at the communications center?<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9],"tags":[6469,6006,5621],"class_list":["post-16374","post","type-post","status-publish","format-standard","hentry","category-local-news","tag-9-1-1","tag-amarillo-call-center","tag-terry-childers"],"_links":{"self":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts\/16374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16374"}],"version-history":[{"count":1,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts\/16374\/revisions"}],"predecessor-version":[{"id":16376,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=\/wp\/v2\/posts\/16374\/revisions\/16376"}],"wp:attachment":[{"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/highplainsblogger.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}