You might have seen on this blog that I have received marvelous service from the massive U.S. Department of Veterans Affairs medical operation.
I enrolled about a half-dozen years ago at the Thomas Creek VA Medical Center in Amarillo. It took me about 20 minutes to get signed up, after which the admitting officer said simply: “Welcome aboard.”
I received great care there. It was timely. The medical staff is always courteous. I rarely had to wait for anything.
Here is what I wrote shortly after enrolling at the VA in Amarillo:
Better late than never
Then we moved to the Metroplex. I have switched my enrollment to the Sam Rayburn Memorial Veterans Center in Bonham. The early verdict? It’s still great.
I went for a routine checkup this past week. The doctor asked me if I had any concerns. I mentioned that I have these “skin tags” on my neck. I told her I want them removed.
“You will have to go to our VA clinic in Dallas,” she said. Fine. I’ll do it.
As I checked out of the Rayburn center, a young secretary took my information and said I should expect a call to set up an appointment in Dallas. Great. Have a good day. I got the call later in the week. I set up an appointment for this morning to have those annoying “tags” removed.
Here’s where it gets really stellar.
They told me to report 30 minutes prior to my 11 a.m. appointment. I drove this morning from Princeton to south Dallas … via McKinney. I got to the massive VA complex in Dallas. I blundered my way around the chaotic complex, parking finally in a covered garage. I walked into the main entrance and asked the receptionist: “Where is Building Two?”
“You are standing in Building Two,” he told me. Well, OK, then. I am living right.
I took the elevator to the clinic where I was told to report. I checked in. The young man behind the counter said I’d be called in for blood pressure testing prior to the doc’s visit. Fine. I waited about, oh, 8 minutes.
They called me in. The nurse took my BP, weighed me and escorted me to an exam room. At this point it was about 10:45 a.m., 15 minutes prior to my appointment.
Then a young man in physician’s scrubs walked in and said, “I’m sorry, I have another procedure to do before I get to you.” No worries.
He returned at 11:10 a.m. Dang! My appointment was for 11! He was 10 whole minutes late! He took care of the issue I had. He told me to call if I had any problems. Roger that.
I walked out of the building at 11:25 a.m. and headed straight for the house.
With all of this reported to you, I hereby declare categorically that my pre-paid medical plan obtained through the Department of Veterans Affairs remains a stellar benefit.