I am not going to take it any longer!

We’ve all had this experience.

You walk into a dining establishment. You place your order. The individual who takes it from you is scowling. He or she would rather be doing anything else other than doing business with you. You pay for your meal. The individual who takes your money then declines to say “thank you,” let alone “thank you for your business.”

You pick up your order and leave. You get into your car to drive away and then you get angry over the so-called “service” you just received.

I didn’t have far to drive home. However, by the time I pulled into my driveway just about a mile or so from the dining establishment that had just taken my money I was, to say the least, really steamed.

This happened to me the other day in Princeton. I went to a fast-food joint to pick up a quickie meal for my wife and me. The young woman at the counter needed a crash course in customer relations.

I looked at my receipt when I got home and saw a website address I could look up to file a “customer satisfaction survey.” Suffice to say that this “customer” was far from “satisfied.”

I got to the question about the friendliness of the staff. I scored them “extremely dissatisfied.” Then I got to the part of the survey where I could explain my dissatisfaction. I let ’em have it. With both barrels!

I felt like sharing this with you just as a cautionary tale and a word to the wise. These businesses that employ individuals who don’t have the common courtesy to smile — even if it’s a fake smile — and welcome you do not deserve our business.

Maybe the individual got into a fight with a loved one; maybe she had a headache; perhaps she scored poorly on an exam at school. None of it matters, man! In other words, I don’t give a rip what your problems are. You are on the clock for one purpose only, which is to ensure that your customers’ experience is a pleasant one.

I told the business establishment that I do not expect to be greeted with “Ruffles and Flourishes” when I walk in. I do expect to be treated like the valuable customer I am.

This is my way of saying that I ain’t gonna take it any longer.

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