Technical issues create maximum frustration

There are times when I feel as if I’m speaking Martian, or times when the other person is speaking to me in Martian.

Technical difficulties occasionally get in the way of all the fun I have writing this blog.

They barreled into my fun time this morning. I don’t know if they’re fixed. At the moment the site that I use to write this blog is working. My most recent post has been distributed along the various social media I use to publicize these musings. Life is good … for the moment.

The frustration occurs when I call for technical support. I use an Internet hosting company. I’ll call them when things like this occur. I usually get a very young person on the other end of the line. I tell the youngster about the issue that’s plaguing me at the moment. He or she will respond with a rapid-fire sequence of sentences that usually involve lots of initials and acronyms.

I have more than once stopped the individual and reminded them that I am old man who isn’t fluent in the language they are speaking. I haven’t yet grasped all the nuances of Internet-speak.

Those who are kind will tell me that I have communicated my concern to them clearly. They say I can speak to them in their language better than I think I can. That’s all fine. I understand what customer service is all about: Their mission is to make me feel comfortable making a phone call.

Arguably the most astonishing aspect of this computer age is the vast array of entry points the “techs” can use to access this and/or that “tool” available to me. I don’t know where these access points can be found, so I rely on the experts to wander through the maze of options that only they know exist.

Blogging remains a lot of fun for me … when the computer system I use is working well. Which is most of the time.

When it’s not, well, I venture into a world with which I am totally unfamiliar. Maybe I will learn how to navigate through the darkness.

Or … maybe not.

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